Your information, handled plainly.

This policy explains how Bixol (“we,” “us,” or “our”) collects, uses, and protects information when you contact us or request a service in the Pacific Northwest.

Last updated October 26, 2026

In plain English

We collect only what we need to schedule, price and do the work.
We don’t sell your information — ever.
Your mobile opt-in is never shared for anyone else’s marketing.
Texts are about your estimate and service; reply STOP to stop.
Ask us to update or delete your details any time.
We keep records only as long as service and the law require.

The summary is for orientation; the sections below are what applies.

Information we collect

We only collect the information we need to schedule visits, provide service, and communicate with you. This may include:

Your name and the service address where work will be performed
Your contact details, such as phone number and email address
Details about the property and the service you request, along with any notes needed to prepare an accurate quote
Records of our communications with you by phone, text message, and email
Photos of the work area taken during a visit, where useful to document the job

How we use your information

We use the information you provide to:

Schedule and confirm estimate visits and service visits
Prepare estimates, complete the work you request, and send invoices
Contact you about your appointment, including weather-related rescheduling and “on the way” updates
Respond to your questions and provide customer care

The Bixol and Bixol Go apps

Bixol (for customers) and Bixol Go (for independent pros) are published by Xalo, Inc. They are for adults: you must be 18 or older to use them. In the apps we collect:

Account details: your name, phone number and email, used to sign you in with a one-time code and to reach you about your visits.
Location (Bixol Go only): your precise location while you are online for offers or on your way to a job, including when the app is in the background, so we can offer you nearby work and show your customer when you are on the way. When you are offline and not on your way to a job, the app does not collect your location. Bixol, the customer app, can use your approximate location while it is open, only on your phone, to center the map and show pros near you ("Locate me"); it is never sent to us. Visits use the service address you give us.
Photos: pictures you take or choose of the work area, used to document and price the job. Bixol Go uses the camera only when you take a job photo.
Payments and payouts: card payments and pro payouts are handled by Stripe. We never see or store your full card or bank number; we keep the amounts, dates and invoice records.
Pros' identity and tax details (Bixol Go): legal name, address, date of birth and taxpayer number for the electronic Form W-9 and the 1099 we file, and an identity check run by Stripe Identity. Taxpayer numbers are encrypted and never shown back in the app.
Messages: what you write to Bixol, to Leeloo (our assistant) or to your pro or customer in the app, kept with your visit.
Device data: a push-notification token to send you updates, and the app version, to keep the apps working.
Passkeys: if you add one, your phone keeps the private key and your fingerprint or face never leaves the phone; we store only the public key.

Your pro sees your first name, the service address and the visit details; your customer sees your first name, rating and, while you are on the way, your location. We don’t use this data for advertising, and the apps contain no ads. Data is encrypted in transit. You can delete your Bixol or Bixol Go account and its data at bixol.net/delete-account; records the law requires (for example invoices and tax forms) are kept for the required period.

Text messaging (SMS)

If you provide your mobile number and opt in, Bixol may send you text messages related to your estimate and service, such as appointment scheduling, confirmations, reminders, estimate and invoice links, and replies to your questions.

Sign-in codes and account messages. When you enter your phone number in the Bixol or Bixol Go app (or on bixol.net) and ask for a code, we text you a one-time sign-in code. That request is consent to that one text, not to recurring messages. If you have a Bixol account, we may also text you about it: security notices, and for Bixol Go pros, onboarding steps, job offers and assigned jobs. We keep a record of each code request (the number, the time, and the notice shown). If you reply STOP, we stop all texts, sign-in codes included, until you reply START.

Message frequency may vary depending on your appointment and any conversations with us.
Message and data rates may apply according to the terms of your mobile carrier plan.
You can opt out at any time by replying STOP to any message. After you reply STOP, we will stop sending you text messages unless you opt in again.
Reply HELP for assistance, or contact us directly using the customer-care details below.
Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes. Your mobile number is used only so that Bixol can communicate with you about your estimate and service.

Data retention

We keep customer information only as long as needed to provide service, maintain our records, and meet legal or accounting requirements.

Your choices

You may ask us to update your contact details, stop contacting you, or remove your information from our records. To make a request, contact us using the details below. To delete a Bixol or Bixol Go account, use bixol.net/delete-account.