Privacy Policy

Information we collect

We only collect the information we need to schedule estimates, provide service, and communicate with you. This may include:

• Your name and the service address where work will be performed
• Your contact details, such as phone number and email address
• Details about the windows and service you request, along with any notes needed to prepare an accurate quote
• Records of our communications with you by phone, text message, and email

How we use your information

We use the information you provide to:

• Schedule and confirm in-person estimates and service visits
• Prepare quotes and complete the work you request
• Contact you about your appointment, including weather-related rescheduling
• Respond to your questions and provide customer care

Text messaging (SMS)

If you provide your mobile number and opt in, Bixol may send you text messages related to your estimate and service, such as appointment scheduling, confirmations, reminders, and replies to your questions.

• Message frequency may vary depending on your appointment and any conversations with us.
• Message and data rates may apply according to the terms of your mobile carrier plan.
• You can opt out at any time by replying STOP to any message. After you reply STOP, we will stop sending you text messages unless you opt in again.
• Reply HELP for assistance, or contact us directly using the customer-care details below.
• Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information and consent will not be shared with third parties for marketing or promotional purposes. Your mobile number is used only so that Bixol can communicate with you about your estimate and service.

How we share information

We do not sell your personal information. We do not share your mobile opt-in information or consent with third parties for their marketing or promotional purposes. We may share limited information only when needed to operate our business — for example, with service providers that help us send messages or manage scheduling, or when required by law.

Data retention

We keep customer information only as long as needed to provide service, maintain our records, and meet legal or accounting requirements.

Your choices

You may ask us to update your contact details, stop contacting you, or remove your information from our records. To make a request, contact us using the details below.

Customer care & contact

Questions about this Privacy Policy or your information? Reach Bixol directly:

• Phone or text: (360) 213-6819
• Email: hello@bixol.net

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.