This is what applies once you've booked a time for the work with Bixol. You agree to it when you pick your appointment time on your estimate.
The summary is for orientation; the sections below are what applies.
Once a time is booked, that slot is held for you and taken out of your pro’s schedule for everyone else. If your plans change at least 24 hours before the start, there’s no charge at all — move it to another of your pro’s open times, or cancel outright.
With less than 24 hours’ notice the slot can rarely be offered to another customer, so moving or cancelling then carries a $25 late-change fee. Once your pro is on the way to you, cancelling — or nobody being available at the property when they arrive — carries a $40 trip fee instead, for the drive they already made.
If rain, high wind, or unsafe conditions mean we need to move your appointment, that’s entirely on us — we’ll text you, offer the next safe time, and it never counts as a late cancellation or costs you anything.
The same courtesy runs both ways. If we ever need to move or cancel your appointment — a technician calls out, a prior job runs long — we’ll tell you as early as we possibly can and get you rebooked at the next time that works for you.
If late cancellations or no-shows become a pattern on an account, we may ask for a deposit to hold future appointments. We’ll always tell you directly if that’s the case, before it applies.
Need to reschedule, or something come up? Reach Bixol directly — the earlier, the better:
We may update this Cancellation Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes apply to appointments booked after that date.